Support

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I/O Fit Pro

I bought Pro but it isn't unlocked

Open Profile → Settings → I/O Fit Pro and tap Restore purchases. Make sure you're signed in to the same Apple ID or Google account you used to buy. If you use an I/O Fit account, signing in with it on a new device also brings Pro along.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, so they're cancelled there (deleting the app doesn't cancel it):

• iPhone: Settings → your name → Subscriptions → I/O Fit → Cancel Subscription. Or tap Manage subscription in I/O Fit's Pro settings.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → I/O Fit → Cancel.

You keep Pro until the end of the period you've paid for. Refunds are handled by Apple or Google.

I have a code

In I/O Fit, open the Pro screen and tap Redeem code. On iPhone you can also redeem it in the App Store: tap your profile picture, then Redeem Gift Card or Code. On Android, redeem it at play.google.com/redeem.

I had Pro for free

People who used I/O Fit before Pro launched keep it free as early supporters, on the device they used and with an account created before launch. If it's missing, sign in with that account or email us.

Account & data

I forgot my password

On the sign-in screen, tap Forgot password? and follow the email link. On a phone the link opens I/O Fit; on a computer you can set the new password in the browser. Links expire, so request a new one if it says the link is invalid.

My data isn't on my new phone

Sign in with the same account and make sure Cloud sync is on in Settings → Data & sync on both devices. Data created as a guest stays on that phone until you sign in there; then it moves to your account.

Can I get a copy of my data?

Yes: Settings → Data & sync → Export data creates a file with everything you've logged.

How do I delete my data or account?

• Delete your data: Settings → Data & sync → Reset all data removes it from your device and, if you choose, from the cloud.
• Delete your account: in I/O Fit, open Profile → Settings → Delete account. This permanently deletes your account and everything saved to it, right away. Can't open the app? Email support@iofit.app from your account's email address with the subject “Delete my account” and we'll delete it within 30 days.

Deleting your account doesn't cancel a subscription; cancel it with Apple or Google first (see above).

Anything else

Found a bug or have an idea? Email support@iofit.app. Screenshots help!